RETURN
Our policy is valid for 14 days. If the purchase has passed the 14 days, unfortunately, we can't for you to return money or change goods.
The item may be returned, it must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of goods are not returned. Cannot be returned perishable goods such as food, flowers, newspapers or magazines. Also do not accept goods that are intimate or hygiene goods, hazardous materials, flammable liquids or gas.
Additional non-refundable products:
* Gift cards
* Downloading the software products
* Some health and personal hygiene items
* Goods made to order or clearly personalised
To return the goods, we also provide purchase receipt or purchase proof.
Do not send your purchase back to the manufacturer.
In some cases returned to the only part of the money: (if applicable)
* Book with obvious use features
* CD, DVD, VHS cassette, software, video game, cassette or vinyl, which was opened.
* Any item that is not in their original condition, is damaged or missing parts not due to our error. If courier, presenting to you product, it broke. In this case, the process server, which transmits you to a product has to issue you the document, stating that the product has been damaged at the time of delivery. Send us an email. letter is this statement a copy of the damage with photographs, so that we can find a solution, how to correct it).
* Any item that is returned after more than 14 days after delivery.
Refund (if applicable)
Jei norite grąžinti prekę, atsiųskite mums el. laišką adresu ju*****@*********es.lt, mes atsiųsime jums grąžinimo formą, kurią turite atsispausdinti, užpildyti ir įdėti į siuntinį, kurį siunčiate atgal mums adresu Kovendos investicijos, UAB, Kalvarijų g. 272A, LT-08339 Vilnius.
When you receive and verify Your return the item, we will send You an email. letter to notify you that we have received Your return of a product. Also we will inform you of refund approval or rejection.
If return approved, a certain number of days your return will be processed, and a credit will automatically be applied to your credit card or original payment method.
Late returned or refunded the money (if applicable)
If you have not yet received a refund, first check your bank account.
Then contact your credit card company, it may take some time before the refund is officially transferred.
Then contact your bank. Often it takes some time before the refund will be credited.
Jei atlikote visus šiuos veiksmus ir vis dar negavote grąžinimo, susisiekite su mumis el. paštu ju*****@*********es.lt.
A clearance sale items (if applicable)
A refund can be only for the normal price of the goods, unfortunately, for the sales of goods the money cannot be returned.
Change (if applicable)
Prekes keičiame tik tuo atveju, jei jos yra nekokybiškos arba sugadintos. Jei norite pakeisti į tą pačią prekę, parašykite mums el. paštu ju*****@*********es.lt ir atsiųskite prekę adresu: Kovendos investicijos, UAB, Kalvarijų g. 272A, LT-08339 Vilnius.
Gifts
If when buying a product and sending it directly to you it was noted that it is a gift, you will receive the returned goods of the value of the credit. Upon receipt of the return goods, gift coupon will be sent to you by mail.
If buying the item was marked as a gift or the gift to the giver of the order sent to yourself, so that later it served you, refund money gift to the creditor and he finds out about your return.
Delivery
To return the product, you should send the product to the following address: Kovendos investments, UAB Kalvarijų g. 272A, LT-08339 Vilnius.
You will have to pay the shipping costs associated with product return. Shipping costs are not returned. If you will make the money back, return shipping costs will be deducted from the amount refunded.
Depending on where you live, may vary from the time in which you reach the iškeista product.
If you are sending larger than 75 euro worth of product, you should consider using a tracking service or purchasing shipping insurance. There is no guarantee that we will receive your returned item.
